Contact Us

 There are real people behind this website! - feel free to contact us!
Our Opening Hours:
Mon, Tue, Thurs, Fri 10am - 3pm   (Closed Wed, Weekends and Bank Holidays)
If you have a question our FAQ list may help more quickly than an email request.

Please click on the relevant email address below or contact us by post or telephone (see bottom of page)

E-mail us ...

Order tracking Click Here
Missing Parts and instructions to old kits etc
Sorry, we can only help if you purchased an item from us.
General enquiries
Arrange refunds/exchanges
Arrange alternative payment methods
Special requests
Business/Press enquiries
 Write to us ...

Golden Valley Hobbies
Unit 1
Pontrilas Business Park,
United Kingdom

Other contacts ...

 You can telephone us on 01981 241237 (Phones are answered 10.00am - 3.00pm Mon,Tues, Thurs, Fri) We are closed on Wednesday, Weekends and Bank Holidays.

You can fax us on 08704 586 518

You can visit our Display area & Collection centre Mon - Fri 10am - 3pm. We are situated next to the village post office with ample free parking. The Showroom contains small static dioramas and displays of models. If you intend to purchase items from the showroom, a quick phone call can confirm if the product range is in stock or only available to special order to avoid a wasted journey.

You can find a map of our location at .

Alternatively we are on the main X4 Cardiff to Hereford bus route, plus local Nick Maddy Hereford to Abbeydore and alstly the less frequent National Express 321 Bradford - Aberdare. Ask for 'Pontrilas Post Office'. Click here to view the timetable. The bus connects to the railway station at Abergavenny and Hereford. Click here for rail timetables in the UK.

Calls are at National Rate. We don't ring people or fax to numbers outside the UK - email is best and the cheapest solution for all of us.

VAT No. GB188706169000
Company Registration No.  05180959

WEE Regulations: We operate an in store take back service for waste electricals. When purchasing a new electrical item from us you can hand or post to us (at your cost) a similar electric product for us to recycle. For instance if you purchase a model train from ACME we would accept another HO scale locomotive of any age, condition and brand for recycling. However, we would not accept a microwave of alternative model railway electrical item in exchange! You can supply the item for recycling to us within 7 days of purchase or receipt of your new product.  

Data Protection Registration No. Z7168086. We do not sell our customer or email list to other organisations, your details will not be used by 3rd Parties for marketing purposes.